- How do I place an order?
You can visit sanowl.shop, browse products, select the style and quantity you need, add them to your cart, and then follow the instructions on the checkout page to make payment.
- Can I modify or cancel my order?
Once an order is submitted, you usually cannot modify it directly. If you need to change or cancel your order, please contact our customer service as soon as possible. We will try our best to assist you.
- How much is the shipping cost?
Shipping costs depend on your location and the weight of the products ordered. You can view the specific shipping information on the checkout page.
- Can I return or exchange items?
Yes! If you are not satisfied with your purchased tent or sleeping bag, you can apply for a return or exchange within 30 days of receiving the goods. Please check our return and exchange policy on our website for details.
- How do you guarantee product quality?
We are committed to providing high-quality tents and sleeping bags, and all products undergo rigorous testing. If you encounter any quality problems, please contact us promptly, and we will resolve them for you as soon as possible.
- Is my personal information secure?
Yes, all your personal information will be kept strictly confidential. We take security measures to protect your information security; please see our Privacy Policy for details.
- Do you offer international shipping?
We currently only offer domestic shipping. If you require international shipping, please contact our customer service for more information.
- Where can I find my order status?
You can log in to your account and view the status of all your orders in the “My Orders” section. If you do not have an account, please check your email for order confirmation and shipping tracking information.
We are happy to answer any questions you may have!