Thank you for choosing sanowl.shop’s tents and sleeping bags! We hope you are satisfied with your purchase. If you need to return or request a refund, please follow these policies:
- Return Request
Application Time: If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item.
Application Method: Please contact our customer service via email, providing your order number, item name, and reason for return.
- Return Conditions
Item Condition: The product must be unused and in its original packaging, with all accessories and instructions included. Ensure the item is in resalable condition.
Damage or Defect: If you receive a damaged or defective item, please contact our customer service team immediately upon receipt. We will provide repair, refund, or replacement after verification.
- Refund Process
Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 7 business days.
The refund will be returned to the original payment method you used to make the payment. Please note that refund processing may be delayed due to bank or payment platform issues.
- Shipping Policy
Return Shipping: Unless there is a quality issue or the wrong item was shipped, you will be responsible for the return shipping costs.
Free Returns: If a return is due to our error (e.g., wrong item sent or damaged), we will cover the relevant shipping costs.
- Special Circumstances
Return policies may differ for promotional or discounted items. Please refer to the relevant information when purchasing. - 1660 Kentucky Ave LOT 8, Bristol TN 37620
Thank you for your support and trust in sanowl.shop. We look forward to providing you with excellent service!